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Sentiment Analysis

Detailed breakdown of customer sentiment across 7 attributes for Costa Coffee, based on 131 verified reviews.

Total Mentions

128

across 7 attributes

Positive Sentiment

98

77% of mentions

Negative Sentiment

26

20% of mentions

Neutral Sentiment

4

3% of mentions

Attribute Groups

Sorted by Volume
Food & Drinks69
78% Pos
Ambience & Vibe21
86% Pos
Service & Staff17
94% Pos
Facilities & Infrastructure15
53% Pos
Value & Price3
0% Pos
Crowd & Atmosphere2
50% Pos
Operations & Management1
100% Pos
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Highlights from real reviews

Mostly appreciated for

Service QualityFood QualityVibe

Must-try dishes

CoffeeSandwiches

Some diners flagged issues with

Staff Role

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